Refund Policy
The $149 booking fee is refundable in full. This page says exactly when and how.
On this page
1. Scope
This policy applies to the flat $149 booking fee paid to HomeEnrollix for scheduling a plumbing, HVAC or electrical appointment.
It does not cover amounts you pay directly to a service provider for the work itself, parts, materials, permits, diagnostic fees or service call fees. Those are governed by the provider’s own terms, and you should ask them for those terms before work begins. You pay the provider only after the service has been delivered.
2. The short version
The booking fee is 100% refundable. If you want it back, you get it back. We do not deduct processing charges, administration fees or anything else from it.
3. When you get a full refund
You are entitled to a full refund of the $149 booking fee if any of the following applies:
- You cancel before your appointment — at any time, for any reason or none. Just tell us before the scheduled arrival window begins.
- We cannot schedule you — no licensed provider in that trade serves your ZIP code, or none has availability. (In practice we confirm coverage before charging, so this is rare.)
- The provider cancels or does not show and we cannot promptly re-book you, or you would rather not be re-booked.
- The fee was charged in error, charged twice, or charged in an amount other than $149.
- You ask within 7 days after the appointment date — if anything about how we handled the booking fell short, tell us and we refund the fee. No argument.
4. Refunds are automatic in some cases
You do not need to ask when the failure is ours. If we cannot schedule a provider, or the provider cancels and we cannot re-book you, we issue the refund without being prompted and tell you we have done so.
5. What this policy does not cover
Two things are outside the booking fee, so a refund of the fee does not touch them:
- The cost of the work. If a provider has performed work, what you owe them for it is between you and the provider, under their terms. Refunding our booking fee does not cancel or reduce their invoice, and a dispute about their price or quality is not something we can adjudicate — though we want to hear about it, because it affects who we continue to schedule.
- Requests more than 7 days after the appointment. After that window the scheduling service we charged for has been fully delivered and the fee is earned. We may still refund at our discretion if the circumstances warrant it; ask.
6. How to request a refund or cancellation
Contact us with your booking reference (it begins with HE-):
- Email: info@homeenrollix.com — put “refund” and your reference in the subject line
- Phone: (405) 801-9954, 8am – 8pm ET, Mon–Sat
We acknowledge every request and issue the refund within 2 business days. You do not have to give a reason, and we will not try to talk you out of it.
7. Refund method and timing
Refunds are issued to the original payment method. Allow 5–10 business days after we issue it for the amount to appear on your statement — that timing is controlled by your card issuer, not by us. We will give you the refund reference on request.
8. Chargebacks and disputes
If you believe a charge is incorrect, please contact us before filing a chargeback. Because the fee is refundable on request, a direct refund from us reaches you faster than a card dispute will, and most questions are resolved the same day.
Charges appear on your statement as HomeEnrollix. If you do not recognise a charge, call us with the date and amount and we will identify it.
Nothing in this policy limits any rights you have under applicable consumer protection law or under your card network’s rules.
9. Contact
HomeEnrollix
Sterling, Virginia, 20164
Phone: (405) 801-9954
Email: info@homeenrollix.com
Hours: Mon–Sat, 8:00am – 8:00pm ET
Questions about this document? Email info@homeenrollix.com or call (405) 801-9954.