Talk to a person
Questions about a booking, the fee, a refund or a provider — we answer 8am – 8pm ET, Mon–Sat.
Get in touch
How to reach us
Call us
(405) 801-9954
8am – 8pm ET, Mon–SatEmail us
info@homeenrollix.com
Replies within 1 business dayCommon reasons people write in
- Checking on a booking — have your reference number ready (it starts with
HE-). - A refund — the $149 fee is refundable in full. Email us with your reference and we process it within 2 business days. See the Refund Policy.
- A provider problem — a no-show, a cancellation or a poor experience. Call us and we re-book you or refund you, your choice.
- Opting out — reply STOP to any text, unsubscribe from any email, or email info@homeenrollix.com and we will remove you.
- A charge you do not recognise — contact us before disputing it. Charges appear as HomeEnrollix.
HomeEnrollix
Sterling, Virginia, 20164
(405) 801-9954 · info@homeenrollix.com
Hours: Mon–Sat, 8:00am – 8:00pm ET
Sterling, Virginia, 20164
(405) 801-9954 · info@homeenrollix.com
Hours: Mon–Sat, 8:00am – 8:00pm ET
Send us a message
We reply within one business day. For anything urgent, call instead.
Before you write in
These come up most often.
Is the $149 the cost of my repair?
No. The $149 is a flat booking fee that pays HomeEnrollix to take your details, confirm coverage, schedule a licensed provider and confirm the appointment. The provider quotes and bills the actual work separately, and you pay for that only after the service has been delivered.
Is the booking fee really refundable?
Yes, in full. Cancel any time before your appointment for a complete refund, no reason needed. If we cannot schedule you, or the provider cancels and we cannot re-book you, it is refunded automatically. And if something about the booking was not right, ask within 7 days of the appointment and we refund it. See the Refund Policy for the exact terms.
When exactly am I charged?
After we have confirmed a provider covers your ZIP code, and after the $149 has been shown to you on screen. You approve it before anything is authorized. Nothing is charged on this website; we send a secure payment link.
When do I pay for the work itself?
After it is done. The provider will quote the job before starting and bill you once the service has been delivered. HomeEnrollix never collects payment for the work, and we do not take a cut of it.
Is this a subscription?
No. The fee is charged once per booking. There is no recurring billing, no auto-renewal and nothing to cancel later.